LivePerson  Inc

Solutions Engineer

Melbourne, Victoria, AU

Company: LivePerson Inc

Category: Computer and Mathematical Occupations

Published on 2022-01-05T12:25:01.000000Z

Solutions Engineer

Melbourne | Customer Success

LivePerson is the global leader in driving technology that helps brands and consumers communicate. With over 18,000 brands, including HSBC, ANZ Bank, Bupa, SpecSavers and KDDI, as customers we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where consumers can stop wasting time on hold or crawling through websites and message their favourite brands instead, just as they do with friends and family.

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you! LivePerson is currently seeking a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The Solutions Engineer (SE) is a key role within our Enterprise Technical Services (ETS) team as you will own and manage all the technical aspects of a customer's program. You are the trusted advisor on all technical solutions and can provide unique technical insight into LivePerson product capabilities. You will deliver technical design, analysis, development and consulting services to our enterprise clients.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles (link) and want to work with experts in their respective fields

What are the responsibilities of this role:

Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings. Design - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment. Deployment – setup, develop, configure and test all technical assets according to the scope and timelines of the customers project plan and program requirements.  Development -- work with LivePerson Product and R&D groups to create feature extensions for our brands. Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account.

What are the key activities conducted:

Be the point of contact and serve to support all technical related activities. These include: 

Educating the customer on “how to’s” and technical requirements/capabilities of LivePerson solutions Support kickoff on deployment process and methodology.  Leads and conducts technical discovery sessions and produces technical design documents. Leads the technical definition, development and execution of all LivePerson integrations, applications and features.  Serve as the first point of contact for technical information around security, performance and deployment practices for customers.  Creates and develops product extensions to deliver on customer needs/requirements. Leads customer technical resources on implementing LivePerson solutions in their environments, and supports customer testing Supports the Customer Success Manager on project meetings as determined by plan or agreement with customers  Supports Presales team to build demo environments for prospective client opportunities Conducts scoping and provides estimates around technical requirements and solutions. Demonstration of LivePerson product capabilities and extensions to existing clients Proof of concepts and feasibility assessments for integrations

Who you are and what makes you qualified: 

3+ years’ experience in overall IT design, development, deployment experience. Proven hands-on experience leading, designing, and implementing large scale, high transaction volume, and high-availability integration projects. Must be conversant with common and popular web development technologies and practices, such as: JavaScript, Node.JS, HTML(5), knowledge of Ajax, JQuery, CSS, Java, SQL Proven track record of managing technical projects with Enterprise level clients. Experience with collaborating with clients software developers. Experience in designing and building SaaS integration solutions. Ability to lead the integration of web technologies with external systems via REST APIs  Ability to simultaneously manage multiple client relationships successfully. Strong verbal and written communication skills for a largely Enterprise customer facing role. Significant experience working as part of a team environment. Each project will require that you work as part of a close knit team of professionals to achieve the desired results. Flexibility to work within a fast-paced, industrious environment and able to adapt accordingly. Being available and willing to travel to regional client sites. Participate in major launches as a cross ­functional stakeholder on all accounts. Actively connect with colleagues, cross functional team members and our customers to foster relationships. Some exposure to iOS and Android development frameworks & concepts is beneficial Familiarity with authentication and authorization protocols and flows: OAuth2.0 Code Flow, Implicit Flow, Delegation Flow, OAuth1.0, SAML, OpenID Connect and mTLS is preferred

Why you’ll love working here: 

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.and ordinances. 

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