Technical Support Officer

Menai, New South Wales, au
Company: Bunnings Warehouse
Category: Business and Financial Operations Occupations
Published on 2021-07-28 19:15:51

About the role

The Bunnings Technology landscape is undergoing a period of incredible growth. With a huge pipeline of projects and cutting-edge technology being rolled out, we are helping to change the face of retail and are looking for a passionate individual to join us on this challenge.

This is a rare opportunity to join the Technology Services Team based in the NSW Support Office in Rhodes, working with an innovative and empowered level 2 support team, where we help in delivering best service to the business, while being able to contribute to the greater technology offering for one of Australia's leading and most trusted brands.

As a Technology Support Officer, you can expect to:

  • Deliver outstanding customer service by taking ownership of level 2 support tickets
  • Drive a high level of technology support to the business
  • Ensure all internal service levels agreements (SLAs) are met or exceeded
  • Drive analytical and creative thinking to continually improve processes and procedures
  • Provide expert advice, troubleshooting and support on various technology queries
  • Liaise with customers to proactively assess their needs to improve the effectiveness of the systems they utilise
  • Liaise with other Technology teams to ensure customers are receiving the best possible service from the entire Technology department
  • Work alongside other regions to ensure examples of best practise are shared allowing for greater efficiencies across the Technology function
  • Ensure compliance of security policies across hardware and software
  • Undertake a variety of Technology projects, including new stores, refits and rollouts
  • Travel to offsite locations (includes metro and regional stores) for support and fit out of technology equipment, projects and proactive initiatives
  • Facilitate training sessions and provide instructional guides for Technology-based initiatives
  • Deliver technical onboarding for all new Support Office Team Members
  • Ensure vendor SLAs are within expectations, with escalation as appropriate
  • About you  

    You will be a customer focused individual with a high proficiency in technology.

    Your innovative nature means you are highly analytical, resourceful and have a proactive approach to your work.

    Your qualifications and experience should include:

  • Minimum 2 years' experience in a level 2 support role, ideally with retail exposure
  • Tertiary IT qualifications (Degree, Diploma, Microsoft certifications, ITIL certification etc)
  • Demonstrated experience in supporting Windows and Microsoft environments, especially Windows 10 and Office 365
  • Solid understanding of networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and firewall technologies
  • Working knowledge of Microsoft Server applications such as Active Directory, Windows Server management, group policies and file and print services
  • Mac OS experience an advantage
  • A valid class C driver's license
  • A bit about us  

    At Bunnings, we believe home improvement should be accessible to everyone. When it comes to working with us, the same applies. To create a work environment where our team members feel like they belong, we do our best to nurture a supportive culture. Our trust in each other gives us confidence to make an impact in our roles and to our customers. Our team members are encouraged to lead their own way. Our teams are empowered and encouraged to be accountable for making an impact, no matter how big or small.

    In our support offices, we may not quite resemble our iconic green sheds, but working behind the scenes are a team of people that make our stores come to life.

    Sounding Good?

    We offer some great things in return for your passion and enthusiasm, including an attractive salary package, flexible and inclusive work environment, 12 weeks paid parental leave, access to Wesfarmers share plans and great Team Member and partner discounts! We also offer:

  • Access to discounted offers from corporate partners
  • Ongoing career development and training
  • Chances to create a real difference in your community and environment 
  • Retaining an inclusive, family feel while growing into one of Australia and New Zealand largest and most widely recognised brands has come naturally to us and we'd love to welcome you to the family.

      External Agencies please note: We request you do not reach out or send unsolicited resumes to HR or any Hiring Managers within the business. Bunnings will not be responsible for any fees related to unsolicited resumes.  

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