Support Consultant | Dynamics CRM

Adelaide, South Australia, au
Company: NTT Ltd.
Category: Business and Financial Operations Occupations
Published on 2021-07-30 19:16:30
In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential. The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team?As a Technical Support Consultant at NTT, you will be working with various customers to analyze complex business and resolve the issues in creative ways. Leveraging your technical expertise, you will use good judgement in selecting tools and methods to solve technical discrepancies. This is a unique opportunity to be a part of our Managed Services team in Adelaide. Working at NTT The role will involve support, enhancement and administration of Microsoft D365 / CRM / Customer Experience systems and related technologies. The role will be based in Melbourne, working within a national team supporting clients across Australia. As a member of the national team you will be responsible for maintaining D365 CRM solutions, enhancing these solutions via minor projects, and contributing to the technical expertise of the team. Additionally, you may be asked to participate in transitioning in new client solutions and working on project implementations from time to time. You will be required to provide technical support services based on response and resolution SLAs using tools such as ServiceNow. You will interact with clients via phone, email, video conference and in person as appropriate. You may be required to go on call to provide 7x24 coverage on a rotational basis within the national team. What will make you a good fit for the role? Experince in supporting Microsoft Dynamics CRM related technical issues. Experience CRM/ADX portal. Experience working both remotely from clients and onsite as required. Experience developing and maintaining CRM solutions utilising two or more of the following technologies: .NET Java Script Scribe Office365 AD/ADFS

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