Solutions Consultant Microsoft ANZ

Melbourne, Victoria, au
Company: NTT Ltd.
Category: Computer and Mathematical Occupations
Published on 2021-07-30 19:16:32
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role. Want to be a part of our team?(No Radford job or level selected) Working at NTT Job Description NTT Cloud Communications Solutions Consultants are Technical Pre Sales and Solution Specialist resources. The primary purpose of the Solution Consultants is to provide technical advice, support and strategy to our customers and the Sales Team to deliver continued growth within the business. The Solutions Consultant works on a peer level with BDM's to formulate an Account Plan for nominated prospective customers. The Pre Sales must act as the Technical Authority for these accounts, by delivering technical information to the customer in the form of solution overview, requirements gathering tasks, design-related documentation, product updates, RFI/RFP responses, and industry/competitive analysis. This role requires a proactive approach to meet with customers on regular and frequent occasions to develop an in-depth technical relationship at all levels. The role is to evangelize the NTT Cloud Communications from a technical perspective helping to transform businesses, solving business issues with technology. The Solutions Consultants are part of the regional Advanced Services team, reporting to the ANZ Head of Solutions Consultants. Technical Design Authority Lead the technical Strategy for nominated customers and prospects Present and discuss solution options and technology to potential customers Produce Proposal and Statement of Work documents for customer opportunities Generate technical documents to support bid responses (RFI, RFP, …) Knowledge sharing of latest industry trends in Collaboration and Unified Communications solutions with our sales team, customers, prospects and partners Deliver solution updates covering roadmaps with our customers and prospects Commercial Development and delivery of financial information, such as Return on Investment (ROI), non-standard products, internal/external professional services Ensure that all technical solutions fit within the customers’ requirements and budget Joint development of Account Plans with Account Manager/Director Work within the bid process to ensure technical sign-off and peer validation procedures are followed with the post-sale (project management in particular) Development of services offerings along with Collaboration solutions Qualifications Excellent communications skills Written for Proposals, RFP responses, customer emails, Statements of Works and PowerPoint presentations Oral for customer face-to-face or online meetings Previous B2B technical pre-sales experience is essential with a strong commercial awareness Demonstration of teamwork ethics and individual success Fluent in English Additional Information Technical Skills Experience in designing Microsoft Unified Communications and collaboration solutions for large business and enterprise customers. Extensive experience in designing Microsoft based unified communication solutions (SfB/Teams) and Voice Solutions including management and provisioning platforms Specialist knowledge in Microsoft Unified Communications and Collaboration products and M/O365 suite, their associated security & governance. Extensive experience with Microsoft voice certified Session Border Controller devices (from any vendor) Working knowledge on Cloud Video Interoperability designs and solutioning will be a plus Working knowledge on Room Booking systems and Meeting room designs and solutions will be a plus Extensive experience in a Pre-Sales Consultant capacity with an advanced understanding of service and sales principles and practice Professional level Microsoft accreditation such as MCSE Communications. Relationships Develop and maintain open, honest peer relationships with the Sales Team Develop and maintain open, honest relationships with customers, partners and colleagues Develop and maintain partner-oriented relationships with external technological companies What will make you a good fit for the role? Standard career level descriptor for job level: • Have wide-ranging experience • Uses professional concepts and company objectives to solve complex issues in creative ways • Networks with others outside own area of expertise • Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results • May coordinate others’ activities • Typically requires significant related experience with a Bachelor’s or equivalent degree

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