Senior Operations Engineer

Lakemba, New South Wales, au
Company: Fourth
Category: Architecture and Engineering Occupations
Published on 2021-07-30 06:19:06
The New Tech for Restaurant and Hospitality Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality industries. We’re no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of. By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully. When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.Senior Operations Engineers within the Global SaaS Operations team are responsible for maintaining our production hosting environment.You will leverage a common toolset to monitor, track, and analyze the logs and metrics produced by the many platforms.Using data to deliver a positive user experience and appropriately scale systems to meet demand via automation.The right candidate will:•Have significant knowledge of Windows and Linux•Have a solid knowledge of networking•Be familiar with load balancing technology, both soft and hardware based•Have previous experience of operating in one of the top three public clouds•Understand application hosting systems such as Apache, IIS, NGINX, Tomcat•Know how to leverage logs and metrics systems to troubleshoot and track software applications•Have experience of escalation and alerting systems such as PagerDuty•Be a good communicator, both verbally and through documentation•Be familiar with ticketing systems•Be self-sufficient and diligent in a "Work from Home" environment•Be a motivated self starter, able to take direction, own and run with it•Have previous exposure to and understand agile methodologies•Understand the requirements and duties of a global support team mentalityAbove all you will be a willing team member, open to support your colleagues, robust in both pre-emptive and reactive situations with a cool head at all times and your eye on the critical path to success and resolution.

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