Order Management Specialist

Eastern Creek, New South Wales, au
Company: Xylem
Category: Educational Instruction and Library Occupations
Published on 2021-07-30 19:18:38
**Xylem** is the leading technology provider in the water industry with the vision of solving the world's most critical water challenges. We are committed to bringing out the best in our people through ongoing training and development.If you share our passion for providing outstanding customer service and you are a driven, enthusiastic team player, we are hiring an **Order Management Specialist** based at our **Eastern Creek** branch.The **Order Management Specialist** role will see you manage and improve customer touchpoints, with the goal of increasing customer satisfaction. You will deliver an exceptional customer experience from pre-sales, order to delivery and after-sales support.**The role:**+ Handles and directs enquiries from customers via phone, email and website+ Provides advice and support to customers on all matters related to orders and credits+ Promotes rental and service, spare parts and project solutions to customers+ Prepares timely quotes, enters accurate sales and purchase orders+ Liaises with the production and distribution teams for delivery requirements+ Manages, tracks and follows up orders end to end to ensure on time customer delivery+ Resolves and manage customer complaints, disputes and warranty claimsTo be successful you will ideally have 3 years' experience in customer and administrative support or a strong desire to showcase your skills to provide quality service and value to customers. Your exceptional interpersonal, problem solving and stakeholder management skills and a drive to succeed as a team will add to the culture we have. You have either background experience working with engineering parts or sales background with a strong mechanical aptitude which will assist in learning our state of the art product range and applications (or the ability to gain this knowledge).If you're ready to join a global leader with fantastic benefits like subsidised health insurance, company funded income protection and subsidised gym memberships, just to list a few, then APPLY NOW to be part of a passionate, positive team that love what they do.

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