Graduate Support Engineer – Brisbane

Brisbane City, Queensland, au
Company: RIB Group
Category: Computer and Mathematical Occupations
Published on 2021-08-03 19:16:38

Responsibilities

  • Provide professional support services to customers, meeting customer expectations, and ensuring queries are resolved efficiently and effectively.
  • Provide technical support services including handling customer phone calls, emails and tickets and performing remote software assistance.
  • Analyse customers’ technical problems in conjunction with our software and its configuration to determine cause of issues and identify work arounds and non-coding resolutions.
  • Liaise with the R&D team in relation to support incidents requiring software developer coding.
  • Develop an understanding of large scale construction project processes to me customer needs more effectively.
  • Requirements

  • Excellent written and verbal comprehension / communication skills.
  • Strong problem solving / analytical skills.
  • Tertiary education in IT (recently graduated) or equivalent professional certifications.
  • Experience:
  • in a helpdesk, systems administration role or a software support engineer role, or
  • in the Construction industry as a Document Controller, Project Co-ordinator, or similar large scale construction management role, or
  • recently graduated in an IT discipline.
  • Customer focused, with a positive attitude and high standards in customer service.
  • Strong knowledge and exposure to Windows and Microsoft Office.
  • Knowledge of Browsers and Web technologies
  • Knowledge or experience in the following will be an advantage:
  • Construction project management / control software (eg. Aconex)
  • SaaS application support
  • Cloud platforms, particularly AWS and Microsoft Azure.
  • Virtualisation technologies including VMware and Hyper-V
  • CAD software;
  • Database software.
  • Ability to communicate complex IT issues to both technical and non-technical audiences.
  • The successful candidate will demonstrate a high level of commitment and enthusiasm, be happy to be part of a small and dynamic team, be willing to take responsibility and relish the challenge of helping to grow our business to market dominance.

    The Benefits

  • Competitive salary.
  • Flexible Working Arrangements including work from home.
  • You will become an expert in some of the world’s leading construction software products.
  • You will be involved in the leading edge of the industry and be a key part of friendly, dynamic working environment.
  • Please note:

  • Please send us a cover letter and detailed resume with current and expected salary.
  • All personal data collected will be treated in strict confidence and used for recruitment only.
  • RIB Software is an equal opportunity employer. We ensure that every job applicant and employee has equal employment opportunities.

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