Dispute Resolution Officer

Adelaide, South Australia, au
Company: Allianz
Category: Business and Financial Operations Occupations
Published on 2021-07-31 19:16:29

Job reference number:

ALL/1549150SA



At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Dispute Resolution Officer

We currently have a fantastic opportunity for a Dispute Resolution Officer who wants to develop a career in claims management. We are seeking to draw on the knowledge and experience you may have to assist our Dispute Resolution Team (DRT) in delivering industry best Dispute Resolution practices. You will be responsible for the accurate and timely resolution of Disputes, preparation of Notices of Responses to the AFCA, and other external schemes with a focus of delivering a fair and reasonable outcomes that reflects Allianz's philosophies, enhances the experience for our Customers and adheres to legal requirements.

Key responsibilities include:

  • Deliver industry best practices by developing a rapport with customers, addressing the customers' concerns and providing reasons for the decisions made in a timely and professional manner
  • Develop working relationships with internal and external stakeholders that facilitate the effective and efficient resolution of disputes
  • Review and action disputes to ensure the final decision is in line with AAL's principles, the PDS, policy limits and legal requirements
  • Lead the IDR forum and ensure participation and input from claims staff and other stakeholders where required
  • Ensure all disputes are handled within GICOP, legislative requirements and in line with internal policies/procedures including adherence to KPIs and SLAs
  • Ensure integrity of decision making, precedent setting and that disputes are handled with dispute costs and commercial considerations taken into account in all instances
  • Identify process improvements stemming from the handling of Disputes that reduces the number of matters escalating to EDR and / or the costs of dispute resolution and / or improves the customer experience
  • To be successful in this role you will have :

  • Legal qualifications or another appropriate professional qualification, or a minimum 3 years' experience in managing a portfolio of complex claims
  • A working understanding of insurance legal principles
  • Excellent written and verbal communication skills
  • Strong problem solving and decision making skills
  • Demonstrated experience in dispute / conflict resolution
  • Ability to interpret and apply policy wording to factual scenarios
  • Demonstrated high level negotiation skills
  • A working understanding of Claim Denial Process
  • What's on offer?

  • This is a fantastic opportunity to use your industry experience and further develop your skills in a high performing team.
  • Opportunity to work from home and the office
  • On-going training & development opportunities
  • About us

    Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

    Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

    Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

    Jobs you might also be interested in