Delivery Consultant (ACE Services)
Services / Sydney, AustraliaDynatrace ACE Services ensures successful adoption of Dynatrace technologies throughout the software application lifecycle to provide real-time analytics which help our customers proactively avoid performance issues and to rapidly diagnose and resolve problems should they occur.The Consultant is a vital member of the team, responsible for delivery of Dynatrace services. The role focuses on ensuring high quality delivery, working with customers and helping them maximise the value that Dynatrace delivers, enabling delivery of high performing applications with first rate customer experience.Customer environments will vary widely. Significant performance problems may take down customer applications, creating a high-stress, time-critical working environment. Other situations may need a more measured approach with rigorous change control and approval processes. Regardless, engagements often take place in cross-organizational, highly political, and visible atmospheres so excellent communication and customer management skills, and the ability to constantly make progress and add value while keeping all parties updated on progress, are essential skills.Successful Consultants will have a high-tech background with an application focus and will be intuitive problem solvers comfortable in complex environments, seeking a wide variety of challenges to help them grow. A strong understanding of appropriate technologies (described briefly below) are required as this role calls for more than simple product installation and configuration. The successful applicant will be required to develop skills in using Dynatrace technology to help isolate and analyse application performance problems. They will interact with a wide variety of roles both business and IT need to gain mastery of this knowledge along with the ability to communicate clearly, credibly, and confidently.
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