Data Center Customer Success Manager - APAC

Notting Hill, Victoria, au
Company: Schneider Electric
Category: Computer and Mathematical Occupations
Published on 2021-08-03 19:16:38

Job Description

Data Center Customer Success Manager - APAC-0071TM

At Schneider Electric, we believe access to energy and digital is a basic human right. We provide energy and automation digital solutions for efficiency and sustainability. 
Why Schneider Electric

  • Bloomberg Gender-Equality Index (2021), Fortune's Most Admired Companies (2021), and Corporate Knights Most Sustainable Corporation (2021)
  • Our workplace flexibility policies allow you to manage your unique life, work in a way that is best for you with paid time off available when we need it, and the unique option to purchase more if you want it
  • Our pay equity program promotes fairness everywhere and enhancing your skills and high performance is rewarded by competitive pay, incentive programs, and opportunities to grow 
  • EcoStruxure IT revolutionizes the way IT and data centre professionals monitor and manage their critical IT infrastructure on-premise, in the cloud, and at the edge. The vendor-neutral architecture delivers a new standard for proactive insights on critical assets that impact the health and availability of an IT environment with the ability to deliver actionable real-time recommendations to optimize infrastructure performance and mitigate risk.

    The Data Center Customer Success Manager has responsibility for the overall success of our EcoStruxure IT customers in the Pacific region. From successful adoption of our software solutions for new customers/new installations to identification of expansion opportunities with both new and existing customers to delivering paid software support services to the successful renewal of cloud licenses and support maintenance contracts.

    Cutting to the chase, what will you be doing?

  • Effectively manage the post-sale to go-live experience, actively monitoring the installed base and proposing improvements actions to the customer
  • Working closely with our customers, understanding their strategic objectives, values and constraints you will identify potential expansion opportunities
  • Own relationships with a range of customers including large end-users, to small-medium enterprises, ensuring they receive best-in-class technical support when needed (and in some cases, helping resolve issues yourself).
  • Ensure timely and accurate communication and collaboration to all stakeholders
  • So, why are you perfect for this role?

  • You have experience planning and executing a software deployment
  • You have basic Linux and Networking skills
  • You are a relationship builder; you love to build a meaningful relationships with customers and colleagues
  • You take pride in delivering on promises and you are passionate about digital and the opportunities it enables
  • You have strong learning agility and can navigate the complexities of a large matrix organization
  • Knowledge of Schneider portfolio and or Services business would be highly advantageous
  • You can build effective strategic relationships, to influence and negotiate at all levels
  • Your excellent communication skills and proficiency with the MS Office suite 
  • This role will play an integral part of our Global Customer Experience Team, working directly with our EcoStruxure IT Custom Solutions Team, Customer Support Team, Product Management, Software sales teams, and License & Renewals Team to grow accounts and create a best in class experience for our EcoStruxure IT customers.

    At Schneider Electric, our Employee Value Proposition is the essence of what it means and how it feels to be a part of Schneider. It creates a sense of trust, communicating what makes us who we are. Our leaders are tasked with shaping our future, building the best teams, and using their judgment to deliver results shared through a meaningful purpose, inclusive and empowered values. We’re a great place to work but we are continually striving to be the best place to work, join us and see how! 
    If this opportunity is not right for you, someone in your network might be interested. Please feel free to share. 

    If you require any adjustments or assistance during our recruitment process, please let us know.

    All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. 
    Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable

    Jobs you might also be interested in