Tullamarine, Victoria, au Business and Financial Operations Occupations
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Working as a Customs Broker, you will beresponsible for providing clearance and brokerage support to external customersand completing related administrative activities.
To be successful in this role, you will need theability to complete defined processes and procedures to deadlines, ensuringaccuracy, completeness, and compliance with internal and external standards.This includes being able to identify anomalies as they arise whilst usingjudgment based on rules and procedures to provide resolutions.
Main responsibilities will include:
Perform defined procedures and processes with accuracy and completeness
Ensure time commitments and deadlines are met
Verify data and complete procedural checks against predefined processes or criteria to ensure accuracy and quality
Provide feedback on processes and procedures proactively, making recommendations for continuous improvement
Investigate and resolve problems or exception situations using systems or equipment
Evaluate options, escalate, and gain approvals for solutions that are outside established parameters
Uses appropriate communication methods to understand and share information with customers, team members and departments
Support team members and other departments during process change including participating in the development of job aids, procedures, and on the job training materials
Validate and complete accurate and timely reporting
Research relevant data and collate for analysis and interpretation
Prepare reports as required and may include recommendations for areas of improvement
Input data into company systems
Ensure accuracy of own and others’ data and complete checks of system to ensure data integrity
Ensure ongoing compliance and required approvals are sought throughout processes
Work closely with team and other departments to ensure accuracy of information and completion of processes to deadlines
Work with customers, vendors or employees to investigate or resolve issues
Gain commitments to actions from different stakeholders
Must be licensed by Australian Border Force
Excellent problem-solving skills
Strong written and oral communication
Good reporting and data-management skills
Knowledge of clearance & brokerage operations is essential
Safety Above All Culture
Excellent career progression opportunities with a global organisation
A positive working culture, with our People-Service-Profit philosophy – putting our people first!
We care for our employee’s well-being and value their contributions to our company
People-Service-Profit (P-S-P). We take care of our Peopleso that they can deliver impeccable Service to our customers who will give usthe Profit necessary for FedEx to be successful. Our success in the industry isattributed to our people. Through our P-S-P philosophy, we have a workenvironment that encourages employees to be innovative in delivering thehighest possible quality of service to our customers. We care for ouremployees’ well-being and value their contributions to the company.
We honour innovation, integrity and commitment. Wehave many formal policies, procedures and programs to bring out the best in ourstaff, individually and in teams.
We strive to be the Best Company to work for withthe Best Service and the Best Brand in our Industry.
We are a supportive, caring and passionate team ofoperations professionals and we pride ourselves on our high performance, highintegrity culture. If this position and our working environment sound like theright fit for you, then do not wait and please apply today.