Client Voice Manager - Fixed term contract

Sydney, New South Wales, au
Company: Deloitte
Category: Management Occupations
Published on 2021-07-23 19:16:09

What will your typical day look like?


This is an awesome opportunity to own, shape and manage our internal client feedback and satisfaction program to enable the firm to capture, understand and express the needs of our clients through the client voice, and translate this into actionable insights. You will work collaboratively with the business to champion client insights and drive action to address the feedback. You will also play key role in the redesign and simplification of the program for FY22 including the effective scoping and deployment of future survey systems and reporting to enhance the user experience whilst increasing efficiencies.

About the team
Welcome to MCBD, the Marketing, Communications and Business Development team - A.K.A. Deloitte’s creative heartbeat. Meet 150+ like-minded experts committed to thinking outside of the box. We bring to life ideas and strategies that build Deloitte’s brand eminence and help us stand out. Our unparalleled marketing, design and social expertise allows us to make a difference across everything we do.

Enough About Us, Let’s Talk About You
You are someone with:

  • The ability to translate, distil and identify trends/themes in complex feedback data to generate insights that can be understood by businesses and utilised to guide decisions.
  • Experience in market research and analysis is 
  • Strong verbal and written communication skills, including presentation and influencing
  • Excellent verbal, written and visual communication skills
  • 5+ years’ experience in market research or a similar role
  • Proven track record developing team members
  • Confident stakeholder management skills and experience
  • Ability to manage workflow for you and the team
  • Tableau creation and design skills
  • SQL knowledge/experience would be ideal but not critical 
  • Why Deloitte
    At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

    We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. 

    We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

    Next steps 
    Sound like the sort of role for you? Apply now.

    By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.

    At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 

    The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

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