Associate Customer Success Engineer

Lakemba, New South Wales, au
Company: Puppet Labs
Category: Computer and Mathematical Occupations
Published on 2021-08-05 19:16:43
at Puppet, Inc. Sydney

Hi, I’m Nick Moore, Manager of Customer Success Engineering at Puppet!

I’m looking for an Associate Customer Success Engineer (CSE) to join the APAC Customer Success team and work alongside the best DevOps Engineers in the industry. The CSE position is a highly technical role, responsible for providing guidance, training and consulting on client-facing projects leveraging Puppet Solutions. The CSE also contributes to the selling, design, and implementation of our solutions.

I am looking for bright, technically-minded computer science postgraduates or equivalent knowledge, who are looking to start their technical career with the leader in the DevOps and automation IT space. No previous work experience is required. Puppet will provide a technical mentor and a structured training program to fast track successful candidates. This role when successfully complete, may lead to a job within the Professional Services Engineer (PSE) job family within Puppet Professional Services.

As part of our APAC practice, the CSE participates in service delivery activities on engagements for our customers, and with partners within the region. You will help our customers to succeed by helping them to transform their IT automation and business.

Meaningful work you’ll contribute 

  • Delivery and Training 
  • Delivery of Custom and Packaged Services within the Puppet Services Portfolio
  • Delivery of customer-facing training on Puppet technology, either at Puppet onsite training facilities or at customer sites. 
  • Delivery of Automation Blueprints via Design and Architecture workshops aligned to business outcomes
  • Work in conjunction with Engineering and Support to solve complex solutions during project delivery where needed
  • Strategic clients may include time as a resident consultant for long term consulting engagements within strategic accounts
  • Provide thought leadership and ensure that customer engagements are aligned to Puppet Implementation Best Practices
  • Resolve critical path technical issues on projects with engineering and support when needed 
  • Research & Skills Development
  • Maintain expert knowledge of Puppet Services Portfolio and products
  • Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources
  • Perform research into technology partners or other vendor solutions in the context of client requirements for integration.
  • Collaborate with Puppet Product Engineer programs, Sales, PS Operations providing points of view and documentation as needed
  • You are/have… 

  • A Postgraduate in Computer Science or have equivalent knowledge gained elsewhere. 
  • Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
  • An understanding and exposure to some of the key technologies relevant to the Puppet solutions including:
  • Programming skills (Ruby, Python, Perl, etc.)
  • Unix &/or Linux SysAdmin, including automation
  • Windows administration experience, including Microsoft PowerShell
  • Experience or appreciation of with some of the following technologies
  • git-based version control
  • Public and Private Clouds (AWS, Azure, Openstack, VMware)
  • Continuous Integration (Jenkins, Bamboo, or others)
  • The ability to handle and overcome objections in both a pre-sales and project delivery
  • The ability to learn technology quickly through instruction and self-training
  • The ability to work in an international, fast-growing environment
  • The ability to travel up to customer locations as required
  • *Visa Sponsorship

    Please note, this position is not eligible for visa sponsorship.

    Application Instructions

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